Learning Support Officer

Position Description: Learning Support Officer

Role Type: 12-month Engagement

Rate: $59.15 - $60.15 per hour + super

Location: Toowong, QLD

Role Purpose

As a Learning Support Officer, you will provide vital support to the Learning & Development (L&D) team. Your role is to facilitate the research, design, delivery, and administration of learning solution programs for a diverse workforce, ensuring high-quality educational outcomes and seamless program execution.

Key Accountabilities

• System Administration: Serve as the Divisional System Administrator for the Learning Management System (LMS), collaborating with other administrators to optimize system use.
• Reporting & Analysis: Utilise the LMS and other business intelligence systems to provide performance reporting and respond to general L&D inquiries.
• Course Coordination: Manage training course logistics, including RTO administration, preparing training materials, data entry, and monitoring participant cancellations.
• Program Design: Assist in the design of training programs, including induction programs where relevant.
• Process Maintenance: Maintain L&D processes, templates, and audit requirements to ensure compliance and consistency.
• Relationship Management: Develop collaborative working relationships with colleagues and business partners to enable effective program delivery.
• Continuous Improvement: Identify opportunities for innovation and knowledge sharing to support positive business outcomes.

Key Selection Criteria

Essential:

• Performance Excellence: Ability to contribute to team direction, give/receive feedback, and achieve high performance standards.
• L&D Knowledge: Demonstrated knowledge (or the ability to quickly acquire it) of the successful operation of a learning and development function.
• Technical LMS Skills: Proven ability to perform system administrator functions, including data management, delivery management, and reporting.
• Communication: Well-developed interpersonal, verbal, and written communication skills to liaise with stakeholders at all levels.
• Problem Solving: Strong analytical skills with a focus on pursuing continuous improvement opportunities.
• Accountability: Ability to prioritise and deliver tasks on time and to a high standard.
• Software Proficiency: Ability to effectively utilise various corporate and business software applications.

Desirable:

• Advanced Systems: High level of proficiency in Microsoft Office, SharePoint, Records Manager, and SAP.
• Qualifications: Certificate IV in Training and Assessment or other relevant qualifications.

Mandatory Requirements

• Eligibility: Must be an Australian citizen, permanent resident, or hold a visa permitting permanent work in Australia.
• Background Check: A criminal history check will be undertaken for the preferred applicant.

Interested?

If you are a detail-oriented professional with a passion for learning and development, we want to hear from you.

Please reach out to Blake Price at Blake.price@randstad.com.au to apply or learn more.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.